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About ITIL 2011
ITIL stands for IT Infrastructure Library, and it is a public framework that includes the best practices in the field of IT service management and now it is considered as the de facto standard in this field.
Benefits of ITIL 2011
As stated by its owner, “ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
• Reduced costs
• Improved IT services through the use of proven best practice processes
• Improved customer satisfaction through a more professional approach to service delivery
• Standards and guidance
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.”
Training Duration
The training session will last for 12 days, from Saturday to Thursday, for two consecutive weeks from 9 am to 5 pm. The exams will be arranged and taken during and after the training days. Each exam duration will have an extra 30 minutes for non-native speakers of English.
ITIL 2011 Training Courses Outlines
Narita Academy, in cooperation with EGYBYTE, which is an international
ITIL 2011-accredited training provider, will provide ITIL 2011 Expert fast
boot camp training courses which will enable its attendees to gain the
following credits:
1- ITIL 2011 Foundation (24 Hours, 2 credits)
2- ITIL 2011 Service Offerings and Agreements (SOA) (16 Hours, 4 credits)
3- ITIL 2011 PLANNING, PROTECTION AND OPTIMIZATION (PPO) (16 Hours, 4 credits)
4- ITIL 2011 Release Control and Validation (RCV) (16 Hours, 4 credits)
5- ITIL 2011 Operational Support and Analysis (OSA) (16 Hours, 4 credits)
6- ITIL 2011 Managing Across the LifeCycle (MALC) (8 Hours, 5 credits)
Any attendee must have 22 credits or higher to gain the ITIL Expert
certificate from the UK Cabinet Office.
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