Background Information on Course Topic:

Business English Pre-Intermediate to Intermediate, is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The first of these three levels is segmented into two groups: Company Profile (units 1-4) and Production &Selling (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL.
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type.
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future.
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book.

This course will cover the following:

1. The working day:
• Changing places: job swapping at work
• Being a PA
• Talking about your job
2. Corporate culture:
• What kind of company culture would suit you?
• A conversation between two employees
• Finding and recording collocations
3. Company history:
• Levi Strauss
• A business studies lecture
• Asking about products
4. The Internet:
• Designing your website
• E-mail addresses
• Set phrases for e-mails & letters
5. Describing equipment:
• Leasing equipment
• Listening to descriptions of gadgets
• Describing objects when you don't know the name
6. Processes & procedures:
• Waratah
• Chanel 5
• Interviewing a Co. owner
7. Distribution & delivery
• Selling your products abroad
• Enquiring about orders & deliveries
• Making a telephone call to a supplier
8. Advertising & marketing
• Descriptions of advertising media
• Methods of advertising
• Describing brands & markets

Participants:

This course is intended to be an interesting and stimulating for lower-intermediate students of business English (Common European Framework level B1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Pre-Intermediate to Intermediate, is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The second of these three levels is segmented into two groups: Business Travel (units 1-4) and Business Relationships (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Making arrangements:
• Making and changing appointments
• Future intentions & predictions
• Planning a sales event
2. Transport:
• Eurostar
• Car Clubs
• Notices and short messages
3. Business accommodation:
• Capsule hotels
• Distinguishing polite and rude intonations
• Describing hotels
4. Out of the office:
• Offsite meetings
• Choosing a venue
• Arrangements of time-off
5. Developing contacts:
• Business Network International
• First time meetings
• Making small talk
6. Cultural issues:
• Marketing in China
• Gift-giving in Japan
• Describing gifts
7. Teamwork:
• Team-building events
• Creating good teams
• Discussing team projects
8. Entertaining clients:
• Restaurant reviews
• Thank you letters to hosts
• Ways of entertaining visitors

Participants:

This course is intended to be an interesting and stimulating for lower-intermediate students of business English (Common European Framework level B1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Pre-Intermediate to Intermediate is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The third of these three levels is segmented into two groups: Finance (units 1-4) and Human Resources (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Describing statistics:
• Interpreting bar charts
• Listening to statistical information
• Describing figures and trends
2. Company finances:
• Halma
• A Co. Finance Director
• Discussing company information
3. Investments:
• Shares & the stock exchange
• Men's & women's investments
• A conversation with a financial adviser
4. Starting up:
• Smoothie drinks
• Radio interview
• Expressing interest in a new product
5. Job applications:
• Writing your CV
• Letters relating to hiring/rejection process
• What should be in a CV
6. Recruitment:
• Preparing for an interview
• Radio interview on work situations
• Hypothesizing
7. Staff development:
• Advertising for a Training program
• 360 degree feedback
• Ways of giving feedback to staff
8. Staff facts and figures:
• The right treatment for absentees
• Writing a business report
• Doing a skills audit

Participants:

This course is intended to be an interesting and stimulating for lower-intermediate students of business English (Common European Framework level B1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Upper Intermediate is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The first of these three levels is segmented into two groups: Human Resources (units 1-4) and Marketing (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Staff Development & Training:
• Recruitment brochure
• Conversation about a training course
• Preparing a staff training scheme
2. Job Descriptions & Job Satisfaction
• The Management account
• What people like about their jobs
• How to handle job interviews
3. Letters of inquiry & applications:
• Advice on job applications
• An e-mail applying for a job
• What makes a great place to work
4. Telephone skills:
• Phone answering tips
• Telephone language
• Problems using the phone
5. Promotional activities & branding:
• The power of brands
• Supermarkets own brands
• Promoting a shampoo
6. New product development:
• Developing & launching 'Chai'
• launching & promoting a product
• Promoting a new service
7. A stand at a trade fair
• Preparing an exhibition stand
• Conversation with a trade fair organizer
• Trade fairs
8. Establishing relationships and negotiating
• Asking about a product
• Negotiating
• An email summarizing an agreement

Participants:

This course is intended to be an interesting and stimulating for upper-intermediate students of business English (Common European Framework level B2). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Upper Intermediate is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The second of these three levels is segmented into two groups: Starting new business activities (units 1-4) and Business travel (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Going it alone:
• Buying into a franchise
• Why start your own business
• A letter of inquiry to a franchiser
2. Financing the start-up:
• Raising finance
• Setting up a food consultancy
• What business would you start
3. Starting up in a new location:
• A new location in Scotland
• A proposal
• Agents vs. distributors vs. joint ventures
4. Presenting your business idea:
• Making the most of presentations
• Signaling the parts of a presentation
• Equipment for presentations
5. Business hotels & sales conferences:
• Business accommodation
• Conference problems
• The results of a survey
6. Business conferences:
• A conference program
• A destination management company
• Networking
7. Reports:
• The forest conference center
• A report on the use of private company jets
• Saying what charts show
8. Business meetings:
• Think before you meet
• Talking about meetings
• A finance meeting

Participants:

This course is intended to be an interesting and stimulating for upper-intermediate students of business English (Common European Framework level B2). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Upper Intermediate is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The third of these three levels is segmented into two groups: New technologies, Innovation and change (units 1-4) and Customer relations (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. New technologies & change:
• Change at Adobe systems
• Changes at work
• What is important when making changes ?
2. Using the internet:
• Website design
• E-shopping @Tesco.com
• What is important when buying over the internet
3. A staff survey:
• Reading a report
• a working party
• The results of a survey
4. Offshoring & outsourcing:
• Can outsourcing work for small businesses?
• Offshoring from Britain
• Outsourcing to reduce risk
5. Customer loyalty:
• From satisfaction to loyalty
• A supermarket & customer loyalty
• What makes you a loyal customer
6. Communication with customers:
• Turning complaints to your advantage
• communicating with customers at Espresso
• Dealing with losing customers
7. Corresponding with customers:
• A letter about a new service
• Preparing a letter of complaint
• Keeping customers happy
8. A business seminar:
• Advertisement for a business seminar
• A short talk
• Discourse markers for short talks

Participants:

This course is intended to be an interesting and stimulating for upper-intermediate students of business English (Common European Framework level B2). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Advanced is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The first of these three levels is segmented into two groups: Management (units 1-4) and Competitive advantage (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Corporate culture :
• Who is responsible for corporate culture?
• My company's culture
• Describing Co. culture
2. Leaders & managers
• Leader of Virgin
• Disney Chanel
• Leadership skills
3. Internal communication
• Memo, email, note & notice
• Effective communication
• Must a manager be a good communicator?
4. Chairing meetings:
• Advice for chairs
• Key phrases for chairs
• A memo summarizing action points
5. Customer relationships :
• Giving people what they want
• Boris Shulov on CRM
• A CRM strategy
6. Competitive advantage:
• How the JJ Group prepares tenders
• Pricing
• Submitting tenders
7. A proposal
• An email requesting a proposal
• Extending the product range
• A proposal for investigating new markets
8. Presenting at meetings
• Nestle in Thailand
• Presentation on the Chinese ice-cream market
• Presenting information from charts

Participants:

This course is intended to be an interesting and stimulating for Advanced/Higher students of business English (Common European Framework level C1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Advanced is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The second of these three levels is segmented into two groups: Advertising & Sales (units 1-4) and Finance (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Advertising and Customers
• The effectiveness of advertising
• Neil Ivey, MediaCom
• Cost effective advertising
2. Advertising & the Internet:
• Motoring online
• Internet sales
• A report on advertisers & target audiences
3. Sales reports:
• Report on Seville Sales Event
• Mehtar Tilak on sales activities
• A sales report based on a chart
4. The sales pitch:
• Cracking the big company market
• CSS Ltd
• Cold calling
5. Forecasts & results :
• Forecasting disaster
• Forecasting sales
• What makes forecasts inaccurate?
6. Financing the arts:
• A proposal for festival sponsorship
• Philip Franks on the theater business
• Continental Bank and Tate Modern
7. Late payers:
• The impact of late payments on small businesses
• Conversation with a late payer
• How should you deal with a late payer?
8. Negotiating a lease:
• Negotiating your office lease
• Email summarizing results of negotiation
• Compromise, the bottom line, etc.

Participants:

This course is intended to be an interesting and stimulating for Advanced/Higher students of business English (Common European Framework level C1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Advanced is a three-level Business English course for BEC or BULATS exams, which can also be used for general Business English courses. The third of these three levels is segmented into two groups: The Work Environment (units 1-4) and Corporate Relationships (units 5-8). This course helps students get ahead fast with their Business English vocabulary and skills and gives them grammar practice in business contexts. It also helps students prepare for an internationally recognized Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so students can practice for the BULATS Computer Test.

Program Specifications:

1. Eight short units, covering important vocabulary, grammar, reading, writing, listening and speaking skills for business, whether students are taking an exam or not.
2. An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL
3. An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type
4. Authentic, up-to-date business language in a range of contexts from 'Customer Services', to 'New Technologies'.
5. Topics and ideas to engage students whether they are already at work, or preparing to work in business in the future
6. Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book

This course will cover the following:

1. Workplace atmospher:
• Stress in the workplace
• Short report on stress and absenteeism
• Our attitudes towards stress
2. The work force of the future:
• The Millennium Generation
• Job sharing
• Working practices in the future
3. Productivity:
• Magro Toys
• Interview with three Production Managers
• What factors affect productivity?
4. Staff negotiations :
• Memo from CEO about expansion plans
• Horse trading at Travelsafe Insurance
• Thinking about an offer
5. Corporate ethics :
• CSR-worthy cause?
• Professor Bernard Hill on fair trade
• CSR and corporate culture
6. Expanding abroad:
• Wolseley's Strategy
• Richard Coates on supervising subsidiaries
• The advantages of making acquisitions
7. An overseas partnership:
• Letter to a potential partner
• Letter to prospective customers
• Replying to a letter
8. A planning conference:
• Risk management
• Nicole Frère on risk in business
• Business risks.

Participants:

This course is intended to be an interesting and stimulating for Advanced/Higher students of business English (Common European Framework level C1). It provides a general Business English content both for students who have not yet worked in business and for people who are working and have experience of business environments. I t provides practical reading, speaking, listening and writing skills for people who need English for working in business. It also contains a wide range of essential business vocabulary and grammar.

Background Information on Course Topic:

Business English Beginners is a four-level course for beginners and false beginners who need English for their work. It takes low-level students up to the point where they can start preparing for the BEC (Business English Certificate) Preliminary Examination (early B1 level) and provides a solid foundation for further learning. The Student's Books bring reality to even the most basic levels of language learning through the presentation of natural language in authentic contexts, a regular focus on real companies and products, and practice in the communication skills that professionals really need. The A5 size Workbooks come with a CD-ROM/Audio CD offering self-study grammar and vocabulary activities, as well as listening practice on the move.

Program Specifications:

• A carefully graded grammar syllabus and a focus on functional, communicative skills enable learners to start working in English at the earliest opportunity.
• Engaging, real-world content featuring authentic companies and realistic contexts keeps students interested and motivated.
• Workbooks with CD-ROM/Audio CD allow students more chance for in-depth practice at home or in the office.
• A regular focus on pronunciation provides support for both speaking and comprehension.
• Extra grammar and vocabulary exercises at the back of the book to give more flexibility, especially for mixed-ability classes.
• An additional communication activity per lesson which offers even more communicative language practice.
• Natural listening dialogues show English as it's really spoken.
• 'Time Out' units focusing on language for travel and socializing help learners build important general vocabulary.

This course will cover the following:

1. Welcome:
• Meeting People
• Saying Where Your From
• Offering and asking for drinks
2. Numbers:
• Telephone numbers & e-mail addresses
• Asking about timetables
• Buying food
3. Work:
• Talking about your Job
• Describing a Company
• Talking about daily routines
4. Information:
• Coping with difficult language
• Writing simple e-mails
• Using the Internet
5. Places:
• Asking about business facilities
• Asking for and giving directions
• Talking about your home
6. Action:
• Talking about life at work
• Saying what you’re doing at the moment
• Saying what you do in your spare time

Participants:

Business Start-Up is specially designed to cater for Beginners & False Beginners who want to learn English for both Business and Social reasons.

Background Information on Course Topic:

Business English Beginners is a four-level course for beginners and false beginners who need English for their work. It takes low-level students up to the point where they can start preparing for the BEC (Business English Certificate) Preliminary Examination (early B1 level) and provides a solid foundation for further learning. The Student's Books bring reality to even the most basic levels of language learning through the presentation of natural language in authentic contexts, a regular focus on real companies and products, and practice in the communication skills that professionals really need. The A5 size Workbooks come with a CD-ROM/Audio CD offering self-study grammar and vocabulary activities, as well as listening practice on the move.

Program Specifications:

• A carefully graded grammar syllabus and a focus on functional, communicative skills enable learners to start working in English at the earliest opportunity.
• Engaging, real-world content featuring authentic companies and realistic contexts keeps students interested and motivated.
• Workbooks with CD-ROM/Audio CD allow students more chance for in-depth practice at home or in the office.
• A regular focus on pronunciation provides support for both speaking and comprehension.
• Extra grammar and vocabulary exercises at the back of the book to give more flexibility, especially for mixed-ability classes.
• An additional communication activity per lesson which offers even more communicative language practice.
• Natural listening dialogues show English as it's really spoken.
• 'Time Out' units focusing on language for travel and socializing help learners build important general vocabulary.

This course will cover the following:

1. Meeting:
• Arranging to meet
• Discussing future arrangements
• Buying train tickets
2. Reporting:
• Talking about past events
• Giving an update
• Talking about holidays
3. Communication:
• Exchanging information by e-mail
• Making telephone calls
• Talking about the weather & climate
4. Progress:
• Making comparisons
• Making choices
• Checking in for a flight
5. Plans:
• Making plans
• Describing plans
• Staying at a hotel
6. Sales:
• Discussing how business is going
• Discussing sales and orders
• Shopping

Participants:

Business Start-Up is specially designed to cater for Beginners & False Beginners who want to learn English for both Business and Social reasons.

Background Information on Course Topic:

Business English Beginners is a four-level course for beginners and false beginners who need English for their work. It takes low-level students up to the point where they can start preparing for the BEC (Business English Certificate) Preliminary Examination (early B1 level) and provides a solid foundation for further learning. The Student's Books bring reality to even the most basic levels of language learning through the presentation of natural language in authentic contexts, a regular focus on real companies and products, and practice in the communication skills that professionals really need. The A5 size Workbooks come with a CD-ROM/Audio CD offering self-study grammar and vocabulary activities, as well as listening practice on the move.

Program Specifications:

• A carefully graded grammar syllabus and a focus on functional, communicative skills enable learners to start working in English at the earliest opportunity.
• Engaging, real-world content featuring authentic companies and realistic contexts keeps students interested and motivated.
• Workbooks with CD-ROM/Audio CD allow students more chance for in-depth practice at home or in the office.
• A regular focus on pronunciation provides support for both speaking and comprehension.
• Extra grammar and vocabulary exercises at the back of the book to give more flexibility, especially for mixed-ability classes.
• An additional communication activity per lesson which offers even more communicative language practice.
• Natural listening dialogues show English as it's really spoken.
• 'Time Out' units focusing on language for travel and socializing help learners build important general vocabulary.

This course will cover the following:

1. Introductions:
• Talking about your job
• Talking about products & services
• Eating out
2. Teamwork:
• Discussing work in progress
• Discussing strengths & weaknesses
• Talking about your interests
3. Choices:
• Comparing offers
• Discussing requirements
• Describing places
4. Experience:
• Discussing past performance
• Discussing past projects
• Talking about the weekend
5. Arrangements:
• Making arrangements
• Confirming arrangements
• Sightseeing
6. Objectives:
• Forecasting
• Discussing aims
• Booking a flight

Participants:

Business Start-Up is specially designed to cater for Beginners & False Beginners who want to learn English for both Business and Social reasons.

Background Information on Course Topic:

Business English Beginners is a four-level course for beginners and false beginners who need English for their work. It takes low-level students up to the point where they can start preparing for the BEC (Business English Certificate) Preliminary Examination (early B1 level) and provides a solid foundation for further learning. The Student's Books bring reality to even the most basic levels of language learning through the presentation of natural language in authentic contexts, a regular focus on real companies and products, and practice in the communication skills that professionals really need. The A5 size Workbooks come with a CD-ROM/Audio CD offering self-study grammar and vocabulary activities, as well as listening practice on the move.

Program Specifications:

• A carefully graded grammar syllabus and a focus on functional, communicative skills enable learners to start working in English at the earliest opportunity.
• Engaging, real-world content featuring authentic companies and realistic contexts keeps students interested and motivated.
• Workbooks with CD-ROM/Audio CD allow students more chance for in-depth practice at home or in the office.
• A regular focus on pronunciation provides support for both speaking and comprehension.
• Extra grammar and vocabulary exercises at the back of the book to give more flexibility, especially for mixed-ability classes.
• An additional communication activity per lesson which offers even more communicative language practice.
• Natural listening dialogues show English as it's really spoken.
• 'Time Out' units focusing on language for travel and socializing help learners build important general vocabulary.

This course will cover the following:

1. Success:
• Talking about your education & career
• Giving an update
• Discussing interesting experiences
2. Media:
• Understanding  business news
• Talking about the economy
• Discussing what’s on TV
3. Strategy:
• Describing a business concept
• Discussing strategies
• Using the Internet
4. Solutions:
• Discussing ideas
• Making decisions
• Dealing with problems
5. Transport:
• Describing how things work
• Describing safety procedures
• Using tourist facilities
6. Agendas:
• Attending meetings
• Passing on information
• Welcoming visitors

Participants:

Business Start-Up is specially designed to cater for Beginners & False Beginners who want to learn English for both Business and Social reasons.

Background Information on Course Topic:

English for Accounting is suitable for people working in accounting and finance who need English to communicate in a variety of situations with colleagues and business partners. Students learn the language and skills related to accounting, as well as techniques and strategies for achieving goals in meetings and presentations. Each unit of English for Accounting addresses a different area of accounting, such as financial statements, tax systems, and auditing. Dialogues, exercises, and authentic texts present the vocabulary, and give students an opportunity to practice language in context.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Introduction to accounting :
• Jobs in accounting
• Accounting principles
• Creative accounting
2. Financial statements and ratios:
• Profit & Loss Statement
• Balance sheet
• Ratio analysis
3. Tax accounting:
• Tax systems
• Methods of depreciation
• Taxation planning
4. Auditing:
• Role of auditors
• Types of audits
• An auditor’s report
5. Management accounting:
• Statement of cash flows
• Budgets
• The future of accounting
6. Investment :
• Cross-border investments
• Different accounting practices
• Intercultural issues

Participants:

English for Accounting has been specifically developed for people working in accounting and finance who need to communicate in a variety of situations with colleagues and business partners. In this short course you will learn the language related to accounting as well as ways to achieve your goals in meetings, in presentations, on the telephone or when making small talk.

Background Information on Course Topic:

English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centers. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Introduction to customer care :
• Customer care success
• Customer care businesses & jobs
• Surprising facts about customer care
2. Face to face with customers:
• Body language
• A company visit
• The invisible customer
3. Dealing with customers on the phone:
• General telephoning
• The 'customer care' phone call
• What the customers really hear
4. Call center success:
• Taking an order
• Hotline
• Customer-centered call centers
5. Delivering customer care through writing:
• Effective letters & emails
• Formal & informal writing styles
• A case study
6. Dealing with problems and complaints :
• Complaint strategies and policies
• The letter of apology
• Explaining company policy

Participants:

English for Customer Care has been developed for people working in customer service who need a good level of English. You might be working in the sales or customer service department of a company, or you might have direct contact with customers in a bank or hotel. Or perhaps you speak to customers on the telephone from a helpdesk or a call center. In all these situations you need language skills and specific techniques in order to be able to communicate successfully. English for Customer Care not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

Background Information on Course Topic:

English for Human Resources is suitable for HR managers, their staff, and also those employed in personnel agencies. The course teaches students the relevant expressions and vocabulary they need to communicate effectively in their field. Each unit of English for Human Resources addresses different issues relevant to the field of HR, including recruitment, employee relations, and rewards and benefits. The 'Useful Language' boxes offer additional help with the language needed for typical HR tasks, such as appraisals, interviews, and reports.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Recruitment :
• Job descriptions :
• Person specifications
• Recruitment sources and advertising
2. Selection:
• Job advertisements
• A Curriculum Vitae
• The job interview

 

3. Employee relations:
• Employment contracts
• Disciplinary & grievance procedures
• Health & safety at work
4. HR development…:
• HR development practices
• Dealing with staff problems
• Training courses
5. Reward & remuneration:
• salaries
• Fringe benefits
• Salary reviews
6. Industrial relations :
• The role of trade unions
• Labor relations
• A wage negotiation

Participants:

English for Human Resources has been developed for people who work in HR and who need English in their job. In this course, HR managers their staff and also those employed in personnel agencies can learn the relevant expressions and vocabulary that will enable them to communicate effectively in English in their field.

Background Information on Course Topic:

English for Legal Professionals helps students to speak about the law in a business environment. The course provides students with the language they need to be able to communicate with confidence. English for Legal Professionals addresses the basic areas of Commercial Law, including company law, employment law, contract law, copyright law, and bankruptcy law. Every unit places the legal professional in different scenarios, and teaches them how to advise clients on suitable courses of legal action. Authentic documents provide professional vocabulary, and the 'Vocabulary Assistant' offers definitions of legal words and phrases.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Setting up a business :
• Types of business
• Choosing the right business type
• Company liability
2. Employing people:
• Employment contracts
• Amendments to contracts
• Letter of resignation
3. Buying & selling goods & services:
• Preambles
• Contractual disputes
• Common legal terms and conditions
4. Protecting intellectual property:
• Copyright, patent, trade mark
• Landmark IP cases
• Rights agreement
5. Mergers & Acquisitions:
• Planning an acquisition
• M & A procedure
• Articles of association
6. Risk management & insolvency :
• Assessing legal risk
• Insolvency procedures
• Creditor’s rights

Participants:

English for Legal Professionals has been designed to provide anyone who needs to speak about the law in a business environment with the language they need to be able to operate with confidence. The course covers selected basic areas of Commercial Law: company law, employment law, contract law, patent & copyright law, mergers & takeovers, risk management and bankruptcy.

Background Information on Course Topic:

English for Marketing and Advertising is suitable for anyone who works in marketing and advertising. The course covers a range of skills and topics such as talking to clients, discussing advertising campaigns, establishing a marketing plan, and writing a press release. The course addresses all the essential responsibilities of those working in marketing and advertising departments. Students practice relevant vocabulary and speaking skills for tasks such as telephoning, emailing, and giving presentations. The course introduces specialist vocabulary relating to branding, market research, direct marketing, and public relations.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Introduction to marketing & advertising :
• Jobs and responsibilities
• Corporate identity, Logos
• Branding
2. Finding the customer…:
• Market research
• Customer profiles
• Data collection
3. Planning a marketing strategy:
• The marketing plan
• The 4 p's
• Pricing & positioning strategies
4. Creating Ads:
• The AIDA model for advertising
• Working with an ad agency
• Advertising channels
5. Marketing tools:
• Distribution channels
• Types of discount
• Telemarketing
6. Presenting your public face :
• Public relations
• Sponsoring
• Effective press releases
7. Marketing through trade fairs:
• Giveaways
• Organizing events
• Attending a trade fair

Participants:

English for Marketing and Advertising is aimed at anyone who works in marketing & advertising. The course covers all the essential responsibilities of marketing and advertising departments. There is particular emphasis on the relevant vocabulary and speaking skills needed to work efficiently in English. Telephoning, emailing, meetings, and presentations are practiced, alongside the important specialist vocabulary relating to branding, market research, advertising rates, direct marketing and public relations.

Background Information on Course Topic:

English for Sales and Purchasing is suitable for both buyers and sales persons, who require fluent business English to manage international clients, deal with foreign suppliers, attend international exhibitions, and deal with complaints and enquiries. English for Sales and Purchasing presents the essential expressions and conversation techniques that will enable successful communication in these situations. Every unit presents realistic scenarios and specific themes for sales and purchasing, such as approaching a new client, selecting potential suppliers, developing proposals, and typing up orders and deliveries.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Jobs & responsibilities :
• Job titles & tasks
• A sales meeting
• A requisition
2. New contacts:
• At a trade fair
• Relationship building
• Follow-up emails
3. Offers:
• A sales pitch
• The AIDA approach to sales
• A request for proposals
4. Negotiations:
• A company visit
• negotiating styles
• Win-win negotiations
5. Orders:
• Telephone orders
• An online order
• Numbers & figures
6. Customer care:
• Dealing with problems over the telephone & in writing
• An online complaint form
• Complaining effectively

Participants:

English for Sales & Purchasing is for people who need to communicate effectively with international clients and colleagues. Although sales and purchasing pursue different objectives within a business, both roles require fluent business English to achieve their goals. Buyers and sales people manage international clients, deal with foreign suppliers, attend international exhibitions, draw up proposals and deal with all manner of complaints and enquiries. English for Sales & Purchasing presents all the essential expressions and conversation techniques that will enable you to communicate successfully in all these situations.

Background Information on Course Topic:

English for Logistics teaches students the target vocabulary and commonly-used expressions that are essential for communication in a variety of logistics roles, including carriers, suppliers, hauliers, and couriers.

English for Logistics is suitable for those working for a shipping agent, a customs broker, or a freight forwarder. The course is appropriate for employees working at a range of levels, from warehousing and administration positions, to management roles. The course covers a range of subjects associated with the logistics industry, including transport and shipping, warehouse and storage, and documentation and finance.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Introduction to Logistics :
• Setting the scene
• Jobs in logistics
• Regular activities
2. Logistics services :
• Logistics acronyms
• Product ranges
• 3PL providers
3. Inventory management & procurement:
• Inventory management
• Continuous replenishment
• Job advertisements
4. Modes of transport :
• Transport and handling equipment
• Container types
• Types of goods
5. Planning and arranging transport :
• Transport options
• Measurements
• Quotations
6. Shipping goods :
• Markings
• Loading
• Advice of shipment
7. Warehousing and storage :
• Handling equipment
• Warehouse areas
• Warehousing today
8. Documentation & finance :
• Documents in foreign trade
• Import Instructions
• Payment methods

Participants:

English for Logistics has been developed specifically for people who work in the logistics industry and who need English to communicate in a variety of situations with colleagues, clients and business partners. It supplies you with the target vocabulary and commonly used expressions that are essential to communication whether you work for a shipping agent, a customs broker, or a freight forwarder.

English for Logistics covers a range of subjects associated with the logistics industry. Learners in management-level positions will find their needs catered for, just as much as those in warehousing or administration. Units from the course work independently and can be selected according to the needs and interests of the course participants.

Background Information on Course Topic:

English for Telecoms and Information Technology teaches students how to communicate effectively in these converging sectors.

English for Telecoms and Information Technology covers a range of subjects, including mobility, software, services, and media. Units are divided into three cycles of a reading or listening comprehension, followed by language and communication activities. This structure allows students to learn new language in context, and practice new skills through a variety of exercises and activities.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Convergence in Telecoms & IT :
• Convergence in technology
• Convergence in business
• A converged future
2. Mobility :
• Mobile devices
• Mobile technology in retail
• Location-based services
3. Software:
• Development process
• solutions
• Project management
4. Networking :
• Global infrastructure
• Enterprise networking
• Network management
5. Data centers & security :
• Data centers
• Information security
• Banking security
6. Services :
• Managed services
• Service level agreements
• Negotiating an SLA
7. Media :
• Television
• Media start-ups
• Website usability
8. Society :
• Healthcare
• Surveillance
• Technology adoption in society

Participants:

English for Telecoms and Information Technology is designed for anyone working in these sectors. The course looks at how the sectors are becoming increasingly converged, so that you can make phone calls from your PC and send emails from your mobile phone. Convergence is also occurring at an industry level, causing more and more companies to compete in the same market places. The opening Unit focuses on this convergence, while the closing Unit looks at the effect of technology in and on society. The remaining units each examine an area of technology in the context of a specific sector. For example, Unit 2 looks at mobility and retail, students hear about a businesswoman who needs to upgrade to a smart phone and a laptop. The shop which she visits has its own problems and gets the latest mobile EPOS terminals. Finally, the same businesswoman attends a seminar to learn about the advantages of location-based-services. Similarly, Unit 4 looks at networking in the context of oil exploration. An oil company finds oil in a remote area and needs to set up a network to service their new office.

Background Information on Course Topic:

English for the Energy Industry gives students the necessary linguistic skills to understand daily situations in the work environment, and complex developments within the global energy sector.

English for the Energy Industry is divided into units by theme, such as energy production, environmental protection, technology, PR, business policy, and strategy. Reading texts, diagrams, and authentic documents help students to learn key vocabulary and phrases in context. Role-plays allow learners to practice language and skills in realistic situations.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Introduction to the energy business
• Fuels and energy sources
• Types of power plant
• The future of the gas market
2. Markets & customers :
• Breakdown in supply
• Customer choice
• Consumer watchdogs
3. Protecting the environment :
• Energy saving
• Emissions trading
• The Kyoto protocol
4. Modes of transport :
• Safety and security issues
• Reprocessing and waste disposal
• Nuclear fusion
5. Investment plans :
• Mergers & takeovers
• SWOT analyses
• Disinvestments
6. The future of energy :
• The fuel cell
• The hydrogen economy
• Lack of vision in the energy industry

Participants:

Participants: English for the Energy Industry is for people who need to communicate effectively in the energy business and its associated fields. The course will equip learners with the necessary linguistic skills to understand and talk about daily situations in the work environment and the more complex developments within the global energy market.

English for the Energy Industry is divided into six units and each unit has its own thematic focus. Each topic is relevant to employees engaged in different positions and roles: energy production and distribution, environmental protection, technology, sales and distribution, PR, business policy and strategy. The units are independent of each other so you can choose those that are more relevant to your area of expertise, or you can work through the units in sequence. It is, however, recommended that you start with Unit 1 as this provides an overview of the various topics.

Background Information on Course Topic:

English for the Pharmaceutical Industry teaches students how to communicate effectively in different areas of pharmaceuticals.

The course is suitable for a range of pharmaceutical professionals, such as chemists, formulation scientists, lab technicians, medical writers, and clinical researchers. English for the Pharmaceutical Industry has six units which cover the core areas of pharmaceuticals, from initial substance discovery to the final stages of production and packaging. Every unit uses authentic situations and dialogues to concentrate on one fundamental aspect of the industry.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. The kick-off meeting
• Job profiles, professions and departments
• New drug development and launches
• Cultural differences in marketing drugs and medicine
2. Substance discovery and product development :
• A new chemical entity (NCE)
• Drug dosage forms
• Categories of drugs
3. Quality assurance and auditing :
• Quality assurance audits
• Laboratory safety systems
• Standard operating procedures
4. Ready for testing in live organisms :
• Preclinical testing
• Clinical testing
• Dealing with authorities
5. Drug safety & regulatory affairs :
• Pharmacovigilance
• Regulatory documentation
• Patient information
6. Production and packaging :
• Safety requirements
• Production processes
• Packaging challenges

Participants:

English for the Pharmaceutical Industry has been specifically developed for people who need to communicate effectively in English in the pharmaceutical industry. The course will equip learners with the linguistic skills and specialist vocabulary necessary to understand daily situations in a work environment.

Background Information on Course Topic:

English for Emails teaches students how to communicate appropriately and effectively over email. The course gives students techniques and strategies to help them write and reply to emails quickly and efficiently in the workplace.

Each unit of English for Emails addresses a particular aspect of email in terms of content, register and language. Units cover topics such as the difference between formal and informal emails, ways to request action, and how to exchange information.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. An Introduction to Emails:
• The email screen
• Email structure
• Subject lines
2. Formal and informal emails:
• Register
• Formal/informal phrases
• Abbreviations
3. Enquiries:
• Writing & replying to inquiries
• Pros & Cons of emails
• Polite language
4. Requesting action:
• Writing to colleagues
• Talking about deadlines
• Common noun-verb phrases
5. Exchanging information:
• Informing & replying
• Colloquial phrases & contractions
• Being diplomatic
6. Making & confirming arrangements:
• Typical phrases for making arrangements
• Prepositions of time
• Saying you are sorry

Participants:

Over the last few years, emails have started to have a huge impact on our professional and personal lives. They often replace a telephone conversation or a letter and many of us have to deal with hundreds each year. Just as in a letter or a conversation, you need to remember who you are talking to so that your language sounds appropriate. On top of that they are very often in English, making it more and more important to be able to understand and reply quickly, efficiently, and accurately.

Background Information on Course Topic:

English for Meetings teaches students the skills and language they need to participate in a meeting with confidence. The course gives students techniques and strategies to help them communicate in business meetings, using appropriate vocabulary, key expressions, and phrases.

Each unit of English for Meetings addresses a different scenario which students may come across in a meeting. The course is suitable for those chairing the meeting, as well as for other participants. English for Meetings also covers other important topics surrounding the meeting itself, such as initial small talk, and how to follow-up on action points.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Could we meet next week? :
• Arranging a meeting
• Confirming a meeting by email
• Rescheduling a meeting
2. Can we make a start now? :
• Saying hello and making introductions
• Starting a meeting
• Stating the objectives
3. Can I make a point here? :
• Reporting progress
• Explaining cause & effect
• Interrupting & dealing with interruptions
4. I am not sure I agree:
• Asking for comments and contributions
• Expressing strong and tentative opinions
• Agreeing & disagreeing
5. It is a deal:
• Responding to offers
• Buying time
• Taking a vote
6. So, I think we are finished for today:
• Ending a meeting
• Confirming decisions and action points
• Follow-up emails

Participants:

Participating in a meeting is a real challenge for non-native speakers and can cause a certain amount of anxiety. When are you allowed to make a contribution and how do you word it properly? When is the right time to ask questions? What happens if you actually have to run the meeting? And what about writing up the minutes?

English for Meetings presents all the speaking skills that you need in order to participate in a meeting with confidence. This compact, but comprehensive course contains the expressions needed in typical everyday business meetings- from informal chats to formal meetings. The course presents the vocabulary and expressions in such a way that you can learn them easily and use them immediately.

Background Information on Course Topic:

English for Negotiating provides learners with the appropriate language, specific intercultural skills, and effective techniques necessary to be a successful negotiator.

English for Negotiating has seven units which progress logically through the typical stages of a negotiation process. Every unit concentrates on one fundamental aspect, from the initial preparation to offers, counter-offers, and difference resolution. The 'Negotiating Skills' boxes teach students effective strategies and techniques for negotiating, and the 'Intercultural Skills' boxes give advice on creating a good impression and avoiding problems when working with foreign partners.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Preparation :
• Setting objectives
• The HIT table
• The successful negotiator
2. Setting objectives:
• Prioritizing objectives
• Drawing up the agenda
• Getting to know the other side
3. The meeting:
• Invitation to a meeting
• The meeting goals
• The best approach
4. Proposals :
• Making a proposal
• Responding to a proposal
• Offering a counter proposal
5. A new offer:
• Types of negotiation
• Clarifying positions
• Resolving differences
6. Dealing with deadlock:
• Handing conflict
• Dealing with differences
• Settling matters
7. Agreement :
• Finalizing the agreement
• Setting up an action plan
• closing

Participants:

English for Negotiating is aimed at people who regularly need to negotiate in English at work. This course provides all the language needed to handle the typical scenarios encountered on the way to successful negotiations. The course consists of seven units, covering all the typical stages of a negotiation. At the outset, it is important to prepare thoroughly. After the initial goals have been determined, the first round of negotiations can be organized. Detailed offers are discussed and counter-offers are presented. Differences are resolved, and finally a successful conclusion can be reached. The units are presented in a logical structure, but can be worked through in any order.

Background Information on Course Topic:

English for Presentations provides learners with the language and techniques to help them present effectively in English.

English for Presentations has six units which cover the language and skills involved at each stage of a presentation. Other related topics are also addressed, such as dealing with nervousness and interacting with an audience. Each unit includes authentic excerpts from presentations with listening activities, gap-fills, and exercises to help students learn and practice specific expressions and structures.

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Let's get started :
• Welcoming your audience
• Introducing yourself and the topic
• Dealing with nervousness
2. Today's topic is:
• Body language
• Referring to other points
• Tips on presenting to an English-speaking audience
3. My next slide shows:
• Presentation tools
• Using approximate numbers
• Creating effective visuals
4. As you can see from this graph:
• Types of visuals
• Describing graphs and charts
• Tips for describing trends
5. To sum up:
• Concluding presentations
• Strategies for a good conclusion
• Making recommendations
6. Any questions? :
• Dealing with questions
• Anticipating questions
• Handling the question & answer session

Participants:

In many companies, presentations are now a common feature of working life. It is also becoming increasingly common to have to give presentations in English. Giving a presentation in a foreign language is a real challenge, even for those who have a good knowledge of the language. With English for Presentations you can learn the vocabulary and expression that you need when giving a presentation. There are also several useful tips that will help you to present in English more effectively

Background Information on Course Topic:

English for Telephoning teaches students strategies for communicating by telephone, and trains them how to sequence a conversation. The course builds up students' confidence to communicate effectively during a telephone call.

English for Telephoning has six units which deal with specific areas related to communicating by telephone, including spelling over the phone, and leaving and taking messages. Skills become more advanced as the course progresses. Exercises in every unit allow students to review their telephone English, learn new expressions, and practice core grammatical structures

Program Specifications:

• Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
• Tip boxes in each unit include key language points, useful phrases, and strategies
• STARTER section at the beginning of each unit has warm-up and awareness-raising activities
• OUTPUT sections at the end of each unit encourage discussion and reflection
• Answers, transcripts, and a glossary of useful phrases at the back of each book
• Self-study material on the interactive Multi-ROM includes realistic listening extracts and interactive exercises for extra practice

This course will cover the following:

1. Shall I put you through? :
• Telephoning basics
• Making excuses
• Dealing with communication problems
2. Could you spell that for me? :
• Exchanging checking information
• Spelling over the phone
• Saying email addresses
3. Let me get back to you on that:
• Voicemail greetings
• Leaving & taking messages
• prepositions
4. When would suit you? :
• Saying times and dates
• More prepositions
• Mobile phone calls
5. I am very sorry about that :
• Making & dealing with complaints
• A technical support hotline
• Tips for telephone customer care
6. How does that sound? :
• Making and reacting to proposals
• Talking about possibilities
• Reaching agreements

Participants:

In today's world there are very few jobs that do not involve the daily use of the telephone-and due to globalization, the language used on the telephone in business contexts is increasingly English. Even for people with a high level of English, speaking on the telephone presents a particular set of difficulties, for example sound quality. Not being able to see the body language of the person you are speaking to also makes telephone communication more problematic than a face-to-face conversation. However, by learning some of the conversations of the language of telephoning you can overcome some of these difficulties and develop your ability to hold efficient telephone conversations.